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Terms & Conditions and Policies

Customer Care

Welcome to Blue Poppy Boutique! Our online store offers a range of unique and stylish products to bring joy and delight to yourself or your friends and family. From carefully curated trendy apparel to accessories, gifts, and home décor, we have something perfect to put a smile on your face. We strive to bring extra joy to the world and ensure a beautiful experience for our customers. Be sure to enroll in our Poppy Perks rewards program so you can earn points every time you shop!

Privacy Policy

At Blue Poppy, we understand the importance of protecting your privacy. We collect information that you provide to us, such as your name, email address and payment information, to provide our services. We also collect information about how you use our website, such as the pages you view and products you purchase. This data helps us to understand our customers and improve our services. We use this information to process your orders and provide customer support. We may also use it to send you promotional emails or communicate with you about our products and services.

 

We use cookies and other tracking tools to better understand our customers and their needs. We also use these tools for analytics and marketing purposes. We may occasionally update our Privacy Policy to reflect any changes in our practices or services. By continuing to use our website, you agree to the terms of our Privacy Policy.We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you don’t want us to process your data anymore, please contact us at contact@bluepoppygiftys.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Shipping Policies

We are dedicated to providing you with a hassle-free shipping experience. All orders are shipped with premium carriers to ensure that your orders arrive in perfect condition.

Orders ship for free when orders placed are $95 USA dollars or more. We offer a flat rate $6 dollar shipping charge on orders under $95. Shipping fees are non refundable.

All orders placed with Blue Poppy Boutique ship within 1-3 business days. Standard shipping typically takes 5-7 business days to arrive.

 

All orders ship from South Jordan, Utah

 

All orders are supplied with a tracking number immediately when shipped. The tracking number and order information is sent to the email provided to us on the order by the customer.

If for any reason you need to cancel your order after placing it, please contact us within 30 minutes after placing you order. If your order has already been processed, we are unable to cancel your order.

All orders are carefully packaged to ensure that they arrive in perfect condition. If your order arrives damaged, please contact us within 24 hours of receiving your package.

We cannot be held liable for any carrier delays once your order leaves our hands.

We do not offer international shipping at this time.

If you have any questions or concerns about shipping, please don't hesitate to contact us. We are here to help

Exchanges and Returns

We want you to love your purchase. We understand that not everything will fit right or will not be exactly what you expected.  Items can be returned within 30 days of the delivery date for a store credit to be used on a future purchase, or for a full refund minus any shipping fees.  Shipping fees are not refundable.

 

Customer is responsible for return shipping fees.

 

Returns and store credits will be processed within 2 business days after your return is received by us 

Store credits may only be used one time. 

Items must be unworn, unwashed and tags must be attached. Items returned to us with pet hair, marks, makeup, deodorant, perfume, smoke smell or similar product smells or stains will be shipped back to you and will not be issued a store credit or a refund.  They will be subject to additional shipping costs.

If you would like to exchange for a different size, please contact us to ensure your desired size is available.  We will ship the exchange free of charge back to you once we have received your original item. 

All sale items are FINAL SALE with no exceptions. 

For sanitary reasons and safety, jewelry, hats, scarves, handbags, and all other accessories are final sale and may not be returned or exchanged.

Damaged items must be reported within 24 days of receiving your items. Items cannot be washed or worn when claimed as damaged.

Original shipping is non refundable if paid.

Items being sent back for returns or exchanges must be postmarked within 30 days of delivery to the customer. If an item is sent back after 30 days, it will not be accepted.

Please keep your tracking number for packages that are being returned to us. We are not responsible for lost packages. Please contact your local post office or carrier with questions regarding shipment tracking.

 

No exceptions on our return policy will be offered.

Payment Methods

Terms & Conditions

Please read these terms and conditions carefully before using Blue Poppy Boutique's online shop.

By accessing or using Blue Poppy Boutique's online shop (Service) you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use the Service.

1. Account Registration

1.1. To access certain features of the Service, you may be required to register for an account. You agree to provide accurate and complete information during the registration process and to keep your account information up to date.

1.2. You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account.

 

2. Ordering and Payment

2.1. When you place an order through our Service, you agree to provide accurate and current information about yourself, including your billing address and payment information.

2.2. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in product descriptions, or pricing errors.

2.3. Payment for products is due at the time of order placement. We accept various payment methods, and all payments are processed securely.

 

3. Shipping and Returns

3.1. Our shipping and return policies are detailed separately on our website. Please review these policies before making a purchase.

 

4. Intellectual Property

4.1. All content, including but not limited to text, graphics, logos, images, and software, on the Service is the property of Blue Poppy and is protected by copyright and other intellectual property laws.

4.2. You may not use our intellectual property without our prior written consent.

 

5. Privacy

5.1. We collect and use your personal information in accordance with our Privacy Policy, which can be found on our website.

 

6. Limitation of Liability

6.1. We are not liable for any indirect, incidental, special, or consequential damages resulting from your use of the Service.

 

7. Governing Law

7.1. These Terms are governed by and construed in accordance with the laws of the United States of America.

 

8. Changes to Terms

8.1. We reserve the right to update or revise these Terms at any time. Your continued use of the Service after any changes to the Terms will constitute acceptance of those changes.

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